Privacy Policy
Effective Date: October 19, 2026By using the SYNCCAD website or services, you acknowledge this Privacy Policy.
SYNCCAD is a CAD file preparation service operated by XESSONE.
This Privacy Policy explains how information may be collected and used when you visit the SYNCCAD website, create an account, submit a CAD request, contact us, or use our services.
1. Information We May Collect
Depending on how you use SYNCCAD, we may receive information such as:
Contact Information
This may include:
- Name
- Email address
- Phone number
- Company information
- Billing or service-related information
CAD Project Information
When you submit a CAD request, you may provide:
- CAD files
- Drawings
- Sketches
- Images
- Dimensions
- Revision instructions
- Design references
- Requested output formats
- Other information necessary to complete your request
Account Information
If account registration or customer portal features are available, information associated with your account may be collected and used to provide those features.
Communication Information
We may retain information you provide when communicating with SYNCCAD regarding:
- Service requests
- Questions
- Support
- Revisions
- Billing
- Other service-related matters
2. How We Use Information
Information may be used to:
- Review CAD requests
- Provide CAD file preparation services
- Communicate about your request
- Confirm project scope
- Process payments
- Deliver requested files or services
- Provide customer support
- Manage accounts where applicable
- Maintain website and service functionality
- Protect the security and integrity of the service
- Meet applicable legal or administrative requirements
We use project information primarily to provide the service requested by the customer.
3. CAD Files and Project Information
Files submitted to SYNCCAD may contain technical drawings, dimensions, designs, product information, or other project information.
Customers should only submit files and information that they are authorized to provide for the requested service.
Please avoid submitting unnecessary personal or confidential information that is not required for the CAD task.
4. Payment Information
Payments may be processed through third-party payment providers.
SYNCCAD may receive payment-related information necessary to identify and manage a transaction, but payment information may also be handled directly by the applicable payment provider according to its own terms and privacy practices.
Customers should review the applicable payment provider's policies when completing a transaction.
5. Cookies and Website Technologies
The SYNCCAD website may use cookies or similar technologies to support website functionality, preferences, security, analytics, or other website operations.
The specific cookies and technologies used may depend on the website configuration and services enabled on the SYNCCAD website.
6. Service Providers
SYNCCAD may use third-party providers to support website and business operations.
These providers may support functions such as:
- Website hosting
- Website functionality
- Payment processing
- Communication
- Customer account management
- Security
- Analytics
- Other operational services
Third-party providers may process information according to their own applicable terms and privacy policies.
7. Information Sharing
SYNCCAD does not need to share customer information publicly in order to provide standard CAD file preparation services.
Information may be shared with service providers or other parties when reasonably necessary to:
- Provide the requested service
- Process a transaction
- Operate the website
- Maintain security
- Comply with legal requirements
- Protect rights or property
- Address fraud, abuse, or security issues
SYNCCAD does not authorize third parties to use customer CAD files for unrelated purposes merely because those files were submitted for a CAD service request.
8. Marketing Communications
If you choose to receive marketing or promotional communications, SYNCCAD may use your contact information to send relevant communications.
Where applicable, you may unsubscribe from marketing communications using the available unsubscribe mechanism.
Service-related communications may still be sent when necessary to manage an active request, account, transaction, or other service relationship.
9. Data Security
SYNCCAD takes reasonable measures intended to protect information handled through its website and services.
However, no website, online system, or electronic transmission can be guaranteed to be completely secure.
Customers should consider the sensitivity of information before submitting files or other materials online.
10. Data Retention
Information may be retained for as long as reasonably necessary to:
- Provide requested services
- Maintain business and transaction records
- Handle customer support
- Resolve disputes
- Meet applicable legal or administrative requirements
- Maintain security and operational records
The appropriate retention period may vary depending on the type and purpose of the information.
11. Your Responsibilities
You are responsible for ensuring that information and files you submit to SYNCCAD are appropriate for the requested service and that you have the necessary rights or permissions to provide them.
Do not submit passwords, payment credentials, highly sensitive personal information, or unrelated confidential information through a CAD request.
12. Third-Party Websites
The SYNCCAD website may contain links or references to third-party websites or services.
SYNCCAD is not responsible for the privacy practices, security, or content of third-party websites.
Please review the privacy policies of third-party services before providing them with personal or project information.
13. Children's Privacy
SYNCCAD services are intended for general business and professional use.
The website is not designed specifically to collect personal information from children.
14. Changes to This Privacy Policy
SYNCCAD may update this Privacy Policy from time to time.
When changes are made, the updated version may be published on this page with a revised effective date.
We recommend reviewing this page periodically for changes.
15. Contact Us
If you have questions about this Privacy Policy or how information is handled by SYNCCAD, please contact us through the contact information provided on the SYNCCAD website.