SYNCCAD Service Terms

1. About SYNCCAD

SYNCCAD provides digital CAD file preparation services.

Services may include, depending on the confirmed scope:

• CAD file creation
• CAD file conversion
• CAD drawing preparation
• Simple 3D CAD modeling
• CAD file modification
• CAD preparation from customer-provided drawings, sketches, images, dimensions, and existing files

SYNCCAD does not manufacture physical products.

2. Service Scope

Each CAD request is reviewed based on the information and references provided by the customer.Requests that materially change the original scope may require additional review, a revised scope, or a separate quotation. 

The confirmed scope may specify:

• The source or reference files
• The requested CAD work
• Required modifications
• Dimensions and units
• Output format
• Deliverables
• Price
• Expected delivery time
• Other requirements relevant to the request

SYNCCAD is responsible only for the work included in the confirmed scope.

3. Simple CAD Jobs

SYNCCAD offers eligible Simple CAD Jobs at $48. 

The $48 price applies only to requests that meet the Simple CAD Job scope.

A request may require a custom quote if it involves significant complexity, extensive revisions, unclear requirements, complex geometry, or other work outside the Simple CAD Job scope.

The $48 price should not be assumed to apply until the request has been reviewed and confirmed.

4. Customer-Provided Information

The customer is responsible for providing accurate and sufficient information for the requested CAD work.

Depending on the request, this may include:

• CAD files
• Drawings
• Sketches
• Images
• Dimensions
• Units
• Revision instructions
• Reference geometry
• Required output format
• Other information necessary to define the requested result

The customer should ensure that submitted files and information are accurate and that they have the right to provide them to SYNCCAD for the requested service.

5. Scope Review and Clarification

SYNCCAD may review the submitted information before confirming a request.

If important information is missing, inconsistent, or unclear, SYNCCAD may request clarification before production begins.

Production is not considered ready to start until the required information and references are complete.

SYNCCAD does not have to make assumptions about unclear dimensions, conflicting references, or unspecified design requirements.

6. Payment

For eligible Simple CAD Jobs, the price is $48.

Payment is required before production begins.

The production period does not begin simply because a request has been submitted.

Production begins after:

Payment has been received + all required references and information are complete.

7. Delivery

For eligible Simple CAD Jobs, the target delivery time is 48 hours.

The 48-hour period begins after payment has been received and all required references and information are complete.

Delivery timing may be affected if:

• Required information is missing
• The customer provides additional requirements after confirmation
• The scope changes
• Clarification is required
• The submitted references contain conflicting information
• Other circumstances prevent the confirmed work from proceeding

The applicable delivery commitment is based on the confirmed scope.

8. Deliverables

SYNCCAD will provide the agreed CAD deliverables specified in the confirmed scope.

The output format should be identified during the request and confirmed before production where applicable.

Customers should review delivered files and confirm that they meet their intended requirements before using them for manufacturing, fabrication, assembly, or other production purposes.

9. Revisions and Scope Changes

A revision request should clearly identify:

• The file being revised
• The required change
• Relevant dimensions
• The desired result
• Any supporting reference

Additional or substantially different work may fall outside the original confirmed scope.

In such cases, SYNCCAD may review the request separately before proceeding.

10. Customer Responsibilities

The customer is responsible for:

• Providing accurate information
• Providing complete references
• Confirming dimensions and units
• Communicating design requirements clearly
• Reviewing delivered CAD files
• Confirming final manufacturing requirements
• Confirming material and tolerance requirements
• Selecting an appropriate manufacturer
• Confirming the final suitability of the CAD file for its intended use

The customer should not rely on SYNCCAD as a substitute for qualified engineering, manufacturing, or safety review.

11. Manufacturing and Engineering Limitations

SYNCCAD provides CAD file preparation services.

Unless specifically stated in the confirmed scope, SYNCCAD does not provide:

• Engineering certification
• Structural analysis
• Safety certification
• Independent engineering validation
• Material engineering
• Manufacturing process validation
• Final tolerance validation
• Product performance testing
• Assembly validation

A CAD file prepared by SYNCCAD is not automatically guaranteed to be suitable for a particular manufacturing process.

Customers should confirm final requirements with their chosen manufacturer or qualified specialist.

12. Customer Review of Delivered Files

Customers are responsible for reviewing delivered files before using them.

Review may include:

• Dimensions
• Units
• Geometry
• Hole locations
• Profiles
• Features
• Revision requirements
• Output format
• Manufacturing requirements

Where the CAD file will be used for physical production, the customer should confirm the final design with the manufacturer or an appropriate qualified specialist.

13. Intellectual Property

Customers retain responsibility for ensuring that they have the necessary rights to the files, drawings, images, designs, and other materials they provide to SYNCCAD.

SYNCCAD does not claim ownership of customer-provided designs solely because those materials are submitted for CAD preparation.

SYNCCAD's own website content, branding, graphics, text, and original materials remain protected by applicable intellectual property laws.

Third-party trademarks, product names, logos, and referenced technologies remain the property of their respective owners.

14. Confidentiality

Customer-provided files and information should be submitted only when the customer has the right to provide them for the requested service.

SYNCCAD will handle submitted information in connection with providing the requested service, subject to applicable policies and agreements.

Customers with specific confidentiality requirements should communicate them before submitting sensitive project information.

15. Third-Party Services

Customers may use the resulting CAD files with third-party manufacturers, software, fabrication services, or other providers.

SYNCCAD does not control third-party manufacturing processes, software behavior, fabrication results, material selection, or production quality.

Customers are responsible for confirming requirements with their selected third-party provider.

16. Service Limitations

SYNCCAD does not guarantee that every CAD file will be compatible with every software application, manufacturing process, machine, printer, or fabrication workflow.

Compatibility may depend on factors outside SYNCCAD's control, including:

• Software version
• Machine configuration
• Manufacturing process
• Material
• Tooling
• Tolerances
• Post-processing
• Manufacturer requirements
• File interpretation

Customers should verify compatibility before production.

17. Changes to the Service

SYNCCAD may update its service offering, website content, pricing, workflows, or service requirements from time to time.

The terms applicable to a specific request are based on the terms and scope communicated and accepted for that request.

18. Acceptance of These Terms

By submitting a request or purchasing a SYNCCAD service, the customer acknowledges that:

• The requested service is based on the confirmed scope
• Required payment must be completed before production
• The 48-hour period for eligible Simple CAD Jobs begins after payment and complete references
• The customer is responsible for reviewing delivered files
• SYNCCAD does not manufacture physical products
• SYNCCAD does not provide independent engineering or safety validation unless specifically agreed in writing

19. Contact

For questions about these Service Terms or a specific CAD request, please contact SYNCCAD through the contact information provided on the website.