Privacy Policy

1. Introduction

SyncCAD ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit synccad.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and any details you provide when submitting a project brief or contacting us.
• Project files — CAD files, reference images, or documents you share with us for the purpose of completing your project.
• Usage data — browser type, IP address, pages visited, and time spent on our site (via standard server logs or analytics).
• Communication records — messages exchanged via email, Freelancer.com, or our contact form.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver project quotes within 24 hours.
• Complete and deliver the CAD, 3D modeling, or visualization work you commissioned.
• Send project updates, invoices, and delivery notifications.
• Improve our website and service quality.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Project Files & Confidentiality

All files, drawings, specifications, and client information shared with SyncCAD are treated as strictly confidential. We do not share your project files with third parties without your explicit consent. Files are used solely for the purpose of completing your commissioned work.

Completed project assets may be used in our portfolio unless you request otherwise in writing before project commencement.

5. Data Storage & Security

Your information is stored on secure servers. We implement industry-standard security measures including encrypted file transfers and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Third-Party Services

We may use third-party services in the operation of our business, including:

• Freelancer.com — for project management and payment processing. Subject to Freelancer's Privacy Policy.
• Payment processors — BCA, Mandiri, GoPay, OVO, Dana, QRIS for payment transactions.
• Analytics — we may use basic analytics to understand site traffic. No personally identifiable information is shared.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for us to use your data (where applicable).
• Request that we do not use your completed work in our portfolio.

To exercise any of these rights, contact us at the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.