Cancellation & Refund Policy

At SYNCCAD, we provide fixed-price CAD production services, including 2D CAD drafting, 3D CAD modeling, CAD conversion, technical drawings, reverse engineering, manufacturing drawings, 3D printing and laser cutting files, rendering, product visualization, and CAD technical support. We want our clients to have complete transparency regarding when an order can be cancelled and when a refund or service credit may be available.

Because SYNCCAD services involve dedicated digital production and engineering work, cancellation and refund eligibility depends on the stage of the project:

• Before Production: Cancellation may generally be possible.
• After Production Has Started: Cancellation and refund eligibility may be limited.
• After Deliverables Have Been Completed: Refunds are handled according to the specific circumstances and applicable service terms.

Please note: Refunds are not automatically guaranteed and are evaluated in accordance with the provisions set forth herein.

If you request cancellation before SYNCCAD has initiated active production on your project, we will review the request and, where applicable, issue a refund according to the payment and service terms.

Any approved refund prior to the commencement of technical drafting may be subject to applicable payment processing fees or other permissible direct deductions where authorized by payment providers and relevant legislation.

Once CAD production has commenced, SYNCCAD allocates dedicated technical resources to deliver your work swiftly. Allocated resources typically include:

Because these production costs are incurred immediately, a full refund is generally not available once work begins. When a cancellation request is submitted during production, SYNCCAD will fairly review the amount of work already completed and determine whether a partial refund, service credit, or alternate resolution is appropriate.

Once agreed CAD deliverables and final project files have been completed and delivered, a refund is not automatically provided simply because of a change of mind.

However, customer satisfaction and engineering precision are foundational to our business. Customers should contact SYNCCAD promptly if:

• The delivered files do not match the mutually agreed project scope;
• An agreed deliverable, format, or view is missing;
• There is a significant technical defect or discrepancy from agreed requirements;
• The deliverables cannot reasonably be utilized according to the agreed project specifications.

In such instances, SYNCCAD will review the project and, where appropriate, provide a correction, revision, replacement deliverable, partial refund, credit, or other reasonable resolution.

A modification of technical requirements or project scope after production has started does not constitute a defect or deficiency in our service. Examples of scope alterations include:

• Modifying part dimensions, tolerances, or geometry;
• Switching design style, aesthetic intent, or materials;
• Adding new components, assemblies, or sub-assemblies;
• Requesting additional file exports (e.g., STEP, IGES, DXF, DWG, STL) not in the original order;
• Requesting supplemental technical drawings, exploded views, or rendering angles;
• Submitting new or conflicting reference models or sketches after drafting began.

Such additions require additional modeling time and may incur reasonable supplemental fees. The customer will always receive notice and must approve any additional charges before supplemental work commences.

Timely completion of CAD projects depends on responsive communication and accurate source assets. Delays in providing necessary files, dimensions, reference photos, milestone feedback, written approvals, or clarifications may postpone project delivery timelines.

If work cannot proceed due to missing inputs or pending customer confirmations, SYNCCAD may place the project on temporary hold until the required documentation is provided.

If an identical order has been submitted more than once by mistake, please notify SYNCCAD immediately. If duplicate production has not yet commenced, SYNCCAD will promptly cancel the redundant order and process a full refund. If duplicate modeling work has already begun, the cancellation will be evaluated based on the work already completed.

Bespoke engineering engagements, complex multi-part assemblies, reverse engineering workflows, and large-scale custom proposals may include individualized cancellation and refund terms. The specific quotation, proposal, or statement of work (SOW) agreed upon by both parties will supersede this general policy where explicitly noted. Customers are encouraged to review specific project terms prior to authorizing custom proposals.

If SYNCCAD determines that an order cannot reasonably be executed due to technical impossibility, corrupted or incompatible source files, unsolvable geometry clashes, or missing fundamental parameters, we will proactively contact you to establish an appropriate outcome.

Potential remedies evaluated depending on project specifics include:

To ensure fair operational standards, refunds are not normally available under the following circumstances, subject to review where a bona fide service failure exists:

• The customer changes their mind after production has substantially advanced or been concluded;
• The request relates to deliverables or scope outside the agreed original order;
• Inaccurate, incomplete, or flawed dimensions or specifications were supplied by the customer, and the delivered model faithfully reproduced that provided information;
• The customer has already formally accepted and approved the final deliverables;
• Supplemental work or iterations were performed that were not part of the initial package.

Our cancellation and refund evaluation follows a five-step procedure:

Information to Include with Your Request:

To avoid processing delays, please supply only relevant project details:

• • Order number & project reference
• • Customer name & company name
• • Email address used during purchase
• • CAD service title (e.g., 2D Drawing, 3D STEP)
• • Clear explanation of the request, with screenshots or markup files where relevant

Approved refunds will normally be credited back using the original payment method, or via an agreed alternative method where appropriate. The timeline for refunded balances to reflect in your bank account or payment statement depends upon the respective payment gateway, credit card issuer, or financial institution.

Abuse and Fraud Prevention

SYNCCAD maintains a fair operating environment and reserves the right to investigate suspicious, repetitive, or bad-faith claims, unauthorized payment reversals, or misrepresentation of project milestones.

Chargebacks & Direct Resolution

We strongly urge customers to contact our support team directly to resolve any project dispute, misunderstanding, or billing query prior to initiating a payment dispute. Customers nonetheless retain all statutory rights provided by their payment institution and applicable law.