01. About SYNCCAD
SYNCCAD is a B2B digital production partner providing technical and visual production support to businesses, manufacturers, furniture brands, and product companies.
Our services may include:
Product sales support and technical proposal materials.
CAD drafting and technical documentation.
2D and 3D product modeling.
Product visualization and rendering.
Product catalogs and presentation assets.
CAD conversion, migration, and optimization.
Other digital production services agreed in writing.
SYNCCAD provides digital production services and does not manufacture physical products unless explicitly agreed under a separate written arrangement.
02. Project Scope and Agreements
Every project is subject to an agreed scope before production begins.
Depending on the project, the scope may define:
Project requirements and references.
Services and deliverables.
Software and output file formats.
Production milestones.
Delivery schedule and applicable SLA.
Pricing and payment terms.
Revision allowance.
Additional project-specific conditions.
Any work outside the confirmed scope may require a revised quotation, additional fees, or a separate agreement.
Written approval by email or another agreed communication channel may constitute acceptance of a project scope.
03. Quotations and Pricing
Project pricing is determined by the nature, complexity, volume, and requirements of the requested work.
SYNCCAD may provide fixed-price quotations, milestone-based pricing, or recurring production arrangements.
A quotation is valid for the period stated in the proposal.
Work will proceed only after the quotation, scope, and applicable payment arrangements have been accepted.
Any additional work requested after approval may be quoted separately.
04. Payment Terms
Payment conditions are specified in the applicable quotation or service agreement.
Depending on the project, payment may be arranged through:
Upfront payment.
Milestone-based payments.
Agreed project-based invoicing.
Monthly invoicing for established ongoing partnerships.
Unless otherwise agreed in writing, production begins after the required initial payment has been received and all necessary project information is available.
Overdue payments may result in a temporary suspension of production or delivery, subject to the applicable agreement and law.
05. Production Timeline and SLA
SYNCCAD aims to deliver work according to the timeline agreed for each project.
Where applicable, a Service Level Agreement (SLA) may define:
Project response times.
Production turnaround times.
Delivery milestones.
Revision response times.
Communication expectations.
Priority handling and service availability.
The applicable SLA must be confirmed in writing before the project begins.
Delivery schedules may be adjusted when requirements change, information is incomplete, approvals are delayed, or circumstances outside SYNCCAD's reasonable control affect production.
No general turnaround time applies to every service or project.
06. Client Responsibilities
Clients are responsible for providing:
Accurate project information and specifications.
Complete drawings, references, and source files.
Correct dimensions, units, and technical requirements.
Necessary approvals and feedback.
Legal authorization to use and share submitted materials.
Timely communication and decisions required for production.
Delays caused by incomplete references, conflicting instructions, or late approvals may affect the agreed production schedule.
07. Revisions and Scope Changes
Revision allowances are defined in the confirmed quotation or project agreement.
A revision must relate to the original approved requirements and deliverables.
Requests involving new features, different designs, additional deliverables, or substantial changes to the original requirements may be treated as additional work.
SYNCCAD will communicate any scope or pricing adjustments before proceeding.
08. Quality Review and Acceptance
SYNCCAD applies reasonable quality review procedures appropriate to the agreed deliverables.
Clients are responsible for reviewing submitted work and communicating any discrepancies against the confirmed project scope.
Where a deliverable does not reasonably match the agreed requirements, SYNCCAD will review the issue and determine an appropriate correction or resolution under the project agreement.
Client approval or use of a deliverable may be treated as acceptance, subject to any agreed review period and applicable legal rights.
09. Intellectual Property and Ownership
Clients retain ownership of their original designs, drawings, product information, and materials supplied to SYNCCAD.
Unless otherwise agreed in writing, ownership of specifically commissioned final deliverables transfers to the client after full payment of the applicable project fees.
SYNCCAD retains ownership of its pre-existing tools, methods, templates, internal workflows, know-how, and reusable production resources.
No intellectual property transfer is intended to include third-party software, fonts, assets, libraries, or materials subject to separate licenses.
Any exclusive ownership, licensing, or special intellectual property requirements should be agreed in writing before production begins.
10. Confidentiality and White-Label Production
SYNCCAD understands that clients may share confidential product information, technical drawings, commercial materials, and business data.
We treat project information as confidential and use it only as reasonably necessary to perform the agreed services.
SYNCCAD will not publicly display client files, company names, project details, logos, or deliverables for marketing or portfolio purposes without prior authorization.
Where agreed, SYNCCAD may operate as a white-label production partner, allowing deliverables to be incorporated into the client's own business and brand workflow.
Separate NDAs or confidentiality agreements may apply where executed by the parties.
11. Third-Party Software and Platforms
SYNCCAD may use professional CAD software, visualization tools, file-sharing services, communication systems, and other third-party technologies to perform its services.
Clients are responsible for ensuring that any software, platform, or license they provide or require is properly authorized.
Third-party software availability, compatibility, licensing restrictions, and service interruptions may be outside SYNCCAD's control.
Where a project is initiated or paid for through a third-party marketplace, the applicable marketplace terms also apply.
12. Engineering and Manufacturing Limitations
Unless explicitly included in a written project agreement, SYNCCAD does not provide:
Professional engineering certification.
Structural or safety certification.
Independent engineering approval.
Material testing or validation.
Manufacturing process certification.
Physical product testing.
Regulatory compliance certification.
CAD models, drawings, and visual assets must be reviewed by the client's qualified engineering or manufacturing professionals before being used for fabrication, assembly, or commercial production where such review is required.
13. Cancellation and Termination
Cancellation conditions depend on the project stage and applicable quotation or service agreement.
Where a client requests cancellation, SYNCCAD will assess completed work, committed production resources, outstanding payments, and applicable contractual obligations.
For ongoing arrangements, either party may terminate the agreement in accordance with the notice period and conditions agreed in writing.
Termination does not remove payment obligations for work already completed or other amounts properly due under the agreement.
Any refund or cancellation rights required by applicable law remain unaffected.
14. Limitation of Responsibility
SYNCCAD will perform agreed services with reasonable professional care.
To the extent permitted by applicable law, SYNCCAD is not responsible for losses arising from:
Inaccurate or incomplete client-provided information.
Unauthorized or improper use of delivered files.
Manufacturing decisions made without appropriate technical review.
Third-party software, platforms, or manufacturing providers.
Changes made to deliverables after final approval.
Circumstances beyond SYNCCAD's reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Any additional liability allocation or financial limitation must be expressly agreed in the applicable service agreement and comply with applicable law.
15. Website Use
Visitors may use the SYNCCAD website for legitimate business and informational purposes.
You agree not to:
Misuse website content or services.
Attempt unauthorized access to website systems.
Interfere with website functionality or security.
Copy or commercially exploit SYNCCAD materials without authorization.
Submit unlawful, misleading, or infringing content.
SYNCCAD may update website content, service descriptions, and availability as its business develops.
16. Changes to These Terms
SYNCCAD may update these Terms to reflect changes in services, operations, or legal requirements.
The latest version will be published on this page with its revision date.
For existing projects, the accepted quotation or written service agreement will govern the agreed project conditions unless the parties agree otherwise or applicable law requires otherwise.
17. Governing Law and Disputes
These Terms and any dispute arising from them are subject to the governing law and dispute resolution arrangements specified in the applicable service agreement.
Where no separate agreement exists, the applicable governing law and jurisdiction will be determined in accordance with the relevant legal requirements.
The parties are encouraged to resolve project concerns through good-faith communication before pursuing formal dispute resolution.
18. Contact
For questions about these Terms, project agreements, or service requirements, please contact SYNCCAD through its official website.
SYNCCAD
Digital Production Partner
Website: https://www.synccad.com
Your Business. Your Brand. Our Team Behind the Scenes.